Hello, how can we help?

Though we don't guarantee roommate compatibility, we have Tripalink Community Success Managers to help you create strong bonds throughout the Tripalink community. You can count on them to organize activities and events to help you get involved in the community and meet people.

Credit score requirements vary by state as well as income requirements. Please contact us for more details.

Co-signers should have a US-based address and a credit score of 680-700 (depending on location) or higher. Your co-signer’s income should be at least 3 times the monthly rent.

It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's available. You can also reach out and talk to your leasing agent.

We use Docusign to generate the lease agreement, and it will be sent to your email.

It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's available. You can also reach out and talk to your leasing agent.

You'll receive your security deposit via check within 2 - 3 weeks after your move-out date.

Tripalink does typically require a security deposit, though this can vary by market. The amount is usually equal to one month's rent.

Yes, there is an income requirement when applying for Tripalink properties. The specific amount varies depending on the region, with the general guideline being that the income-to-rent ratio should ideally range between 2.5 and 3.

We strongly recommend that all tenants purchase renters' insurance to protect the home and their own property. You'll be charged a penalty if there's any damage to the house and you don't have insurance.

We accept Visa, Master, Amex, Discover, and bank ACH.

Yes. We're using Stripe, which requires a 2.9% fee+30-cent fee or a 0.8% ($5 maximum) fee with ACH payments.

We will send check-in instructions a week before you move in, including a checklist with details explaining how you can get your key. If it's a smart lock, you'll receive the code. If it's a traditional lock, you'll receive access to the lockbox service.

Our community events include small inclusive board games, open house barbecues, baking, bowling, floral design, fashion shows, and even fancy yacht parties!

Regular community activities such as Game Night are free for community members only. You might have to pay to attend large-scale events, but as a Tripalink community member, you'll enjoy big discounts — as much as 50% to 80%.

If you're one of our tenants, you're a Tripalink community member. We do open some events to the public, but mostly they're just for tenants.

Too many! Detailed benefits depend on where you reside. In general, you are able to gain special discounts from local restaurants, coffee shops, fashion shows and other entertainment spots with Tripalink membership. You can join our regular social gathering and networking events for free. We also frequently give away high-value prizes such as iPads and Xboxes through our online activities. Shoot us an email and tell us what's the next community benefit you want us to offer!

You can submit a request for maintenance at the Tripalink online residential portal.

Our maintenance staff responds to requests within 1-3 business days. We'll keep you updated and give you a window of time when they'll arrive on the day-of.

We're serious about maintaining the quality of Tripalink properties, and ask that you report any suspected damage to Tripalink Management as soon as possible. You'll save yourself money in the long run, too, because we won't deduct anything from your security deposit.

We cover all the maintenance within 48 hours after you move in. After 48 hours, our professional maintenance staff / partners will help you figure out whether we can cover it. To learn more details ahead of time, please refer to your lease agreement.

The free Tripalink Community Shuttle Bus service serves the Los Angeles USC neighborhood and Pittsburgh neighborhood. Look for the buses with a Tripalink logo, and check your WeChat Mini Program to get the real-time location of the bus. Simply scan this QR code with your Wechat account.

Before signing the lease, renters should be aware of all rental details such as the monthly rent, concession, utility calculations, whether or not furniture is included, etc.

To make a one-time payment, please log in through the Appfolio online portal, click the payment tab, select pay now, and continue with the payment method of choice.

To set up to Autopay, please log into Appfolio, click the payment tab, and select setup autopay.

Unfortunately, we do not support the option to cancel payments.

Once you have made a payment, you will arrive at a payment success page. An email notification will also be sent to your email confirming the payment.

To pay with a different bank account, Login to Appfolio online portal, click the payment tab, select pay now, and put in your desired payment method.

Unfortunately, we do not support the option to stop an in-progress payment.

To change your Autopay amount, login to your Appfolio account, select the payment tab and update the amount in Setup Autopay.

To turn off your Autopay, login to your Appfolio account, select the payment tab and change your Autopay preferences in Setup Autopay.

If your current balance is incorrect, please either check your tenant ledger by selecting Account ledger under the payment tab or reach out to our property management team.

If you are part of a group lease, please coordinate the rent amongst yourselves.

There will be a $30 NSF fee if your payment got rejected by the bank. Please try to make the payment again.

To reset your account password, click the forget password button and follow the instructions.

Safety is a very subjective matter. Before signing the lease, we encourage prospects to tour the apartments and houses to find a place in their desired locations.

We have virtual tours available for various properties, and we can also send out tour videos to interested prospects.

To search for an apartment, you can use our Tripalink website and filter the apartments by your city, budget range, move-in dates and many other factors.

Once you find a specific apartment that you'd like to apply for, a leasing agent will directly assist you with the application process.

If you didn't receive the lease documents, please double check your email and the spam folder. If not, reach out to your leasing agent directly.

Please reach out to your leasing agent, and they will send you a new copy.

Yes, all tenants will have to sign the lease agreement.

All our leases are unique to their region and should be able to cover all local laws and ordinances.

Please reach out to the leasing agent that has been in communication with you, though not all requested changes may be possible.

Tripalink offers both traditional property managment, as well as co-living spaces to help cater to different needs.

You can check the Tripalink website for photos, videos, VR, or floorplans of the unit/room. If these seem to be missing, please reach out to your leasing agent.

Yes we will be able to assist based on our availability at the moment.

You can search by neighborhood or by map on the website.

Please reach out to the leasing office if you have a qualified person and the office will assist directly.

Tripalink has a variety of rentals available. We have apartments, houses to rent by the room, or whole when available, and coliving spaces near universities.

Yes! We have a Tripalink App that can be used to make payments and submit work orders (Currently for USC only).

reach out to the property manager if you are a tenant.